Customer Support
Customer Complaint

Customer Complaint

Country
Name of Hospital
Person In Charge(PIC) PIC e-mail
PIC tel
Date Occurred Products
Serial NO. Patient Harm
Name of Patient
Age of Patient
Content * Capsule cases must be sent back for all capsule error during procedure.
Attachment

File
Attachment

File
Attachment

File
Auto Registration Prevention Code 27224

Privacy statements

Privacy statements
'Intromedic co., Ltd' (hereafter referred to as 'company') care about customer's personal information, and abide by the "The law regarding the promotion of information and communication network use and protection of information ".
Company will disclose the personal information provided through Personal Information Protection Policy to the purpose and manner in which the personal information provided by the customer is used and what actions are being taken to protect personal information.
The company will notify you through the website announcement (or individual announcement) when revising the privacy policy.
This policy if effective from August 25, 2008.
① Personal information items to be collected ② Purpose and use of personal information ③ Retention and period of utilization of personal information ④ Procedure for destroying personal information ⑤ Providing personal information ⑥ Consignment of collected personal information ⑦ Rights of users and legal representative and methods of exercising ⑧ Matters concerning the installation, operation and refusal of the automatic collection device of personal information ⑨ Civil service about personal information ⑩ Personal information protection of children under 14 years old
01. Personal information items to be collected
Company is collecting personal informations as follows for membership registration, consulting, service registration , etc.
Collection items: Name, date of birth, login ID, password, home phone number, home address, mobile phone number, email, company name, department, social security number, access logs, cookies
How to collect personal information: Homepage (subscription)
02. Purpose and use of personal information
Company uses collected personal informations for the purposes as follows.
Membership management
Identification for membership service, personal identification, prevention of unauthorized use of unlawful members, confirmation of membership, age verification, complaint handling, etc.
Marketing and advertisement
Statistics on new service (product) development and specialization, advertising information such as events, identification of access frequency, or use of member's service.
03. Retention and period of utilization of personal information
As a general rule, after the purpose of collecting and using personal information is achieved, we will destroy the information without delay.
However, the information will be kept for the specified period for the following reasons.
List of items to be saved Name, date of birth, login ID, password, home phone number, home address, mobile phone number, email, company name, department, social security number, access logs, cookies
Basis of saving
Promotion of identity information such as identity confirmation and event according to the use of membership service
Period of saving : 3 years
04. Procedure for destruction personal information
The Company discards the purpose of collecting and using personal information without delay.
The procedure and method of destruction are as follows.
Procedure for destruction
After the objective is achieved, your personal informations provided for the membership will be moved to separated DB(If it is a paper it will be moved to a cabinet for record files). It is stored for a certain period of time and it will be destroyed according to the internal policy and other relevant laws and regulations (refer to the period of possession and use).
Personal information transferred to a separated DB will not be used for any other purpose unless otherwise required by law.
Method of destruction
Personal information stored in the form of electronic files is deleted using a technical method that can not reproduce the record.
05. Providing personal information
The company does not provide the user's personal information to the outside in principle.
However, except as noted below
If users agree in advance
In accordance with the provisions of the Act, or if there is a request from the investigating agency in accordance with procedures and methods prescribed in the Act for the purpose of investigation.
06. Consignment of collected personal information
The Company will not consign your information to other companies without your consent.
If such a need arises in the future, we will notify the customer about the entrusted person and the details of the entrusted business, and will get the prior consent if necessary.
07. Rights of users and legal representative and methods of exercising
At any time, user and user's legal representative may view or modify user's personal information in case of under the age of 14, and may ask to terminate registration.
Click "apply to cancel membership" for viewing, correcting, or canceling membership after identity verification process, in order to view or modify the personal information of the user or children under the age of 14 (or modify his / her information).
Or, if you contact the person in charge of personal information management, by phone or e-mail, we will take action without delay.
Or, if you contact the person in charge of personal information management, by phone or e-mail, we will take action without delay.
If you request correction of errors in your personal information, we will not use or provide your personal information until you have completed the correction.
Also, if wrong personal information is already provided to a third party, we will notify the third party without delay and correct the result of the correction.
About the personal information that has been revoked or deleted at the request of the user or legal representative, the information is processed as described in "Retention and Use Period of Personal Information Collected by Intromedic" and processed so that it can not be viewed or used for other purposes.
08. Matters concerning the installation, operation and refusal of the automatic collection device of personal information
The company operates 'cookies' that store and find your information.
A cookie is a small text file that the server used to run oo's website sends to your browser, which is stored on your computer hard disk. The company uses cookies for the following purposes.
Purpose of use
Provides targeted marketing and personalized service through analysis of frequency of visitors and non-members' access frequency and visit time, identification of user's taste and interests, traceability, attendance of various events and number of visits.
You have the option of installing cookies.
Therefore, you can allow all cookies by setting options in your web browser, checking each time when cookie is saved, or refuse to save all cookies.
How to decline cookie settings
Example: To decline cookie settings, you can accept all cookies by selecting the option of your web browser, checking each time you save cookies, or refuse to save all cookies.
Example of setting method (for Internet explorer)
Tools at the top of your web browser> Internet options > Privacy.However, if you refuse to install cookies, it may be difficult to provide service.
09. Civil service about personal information
In order to protect the personal information of the customer and to deal with complaints related to personal information, the Company designates the relevant department and the person in charge of personal information management as follows.
Customer Service Department: Marketing Division
TEL : 02-801-9324
E-mail : marketing@intromedic.com
You may report all personal information related complaints arising from your use of the Company's services to your personal information manager or the department.
The Company will respond promptly and adequately to the reports of users.
If you need to report or consult about other privacy infringement, please contact the following organizations. Personal Information Dispute Mediation Committee(www.1336.or.kr/1336)
Information Protection Mark Certification Committee(www.eprivacy.or.kr/02-580-0533~4)
Internet Crime Investigation Center, Supreme Prosecutors' Office(http://icic.sppo.go.kr/02-3480-3600)
National police agency cyber terror response center (www.ctrc.go.kr/02-392-0330)

10. Personal information protection of children under 14 years old
Membership of a child under the age of 14 (hereinafter referred to as "child") is made through a separated form in a plain and easy to understand manner for the child, and we must obtain the consent of the legal representative when collecting personal information.
The company sends an e-mail to the legal representative to indicate his intention to consent and to reply by e-mail.
The legal representative of the child may request the viewing, correction and deletion of the child's personal information.
If such a request is made, the company takes necessary measures without delay.