Customer Support
Remote Support

Remote Support

CUSTOMER SUPPORT

+82-2-801-9336

Consultation Time Weekdays 08:30 ~ 17:30    Lunch time 11:30 ~ 12:30 (Closed on Saturdays, Sundays, and holidays)

We provide remoteness support services for those who have program errors or need help installing them.

Click 'PC Remote A/S Connection' or 'PC remoteness support Program Download' on the homepage to execute or download the remote access program required for remote support service, after talking to our counselor.

After executing the remote access program, please inform the remote agent of the numbers in 'ID' and 'Password' boxes, and the remoteness support service will be started from the center to your computer.

remoteness A/S support

remoteness support services are provided through the Team Viewer program.
Team Viewer is a service that allows you to quickly and accurately solve any problems or inquiries that occur while you are using the PC.
With the customer's consent, the counselor can access your PC remotely and resolve the problem in real time from your remote PC.

Procedure

step01

Confirmation of Assenting Statement

step02

Click Remote Assistance

step03

Downloading Executing Execution Files

step04

Passing Numbers to Agents

step05

Start remoteness support

Assenting Statement

When you use 'TeamViewer', you have to install the remoteness support program on your PC and the consultant can remotely control your PC to solve your inquiries.

Download executable file Download installation files

※ With download executable file, remoteness support is possible without installation. Installation files download remoteness support program on user's computer.
Select only one, download it and run it.